Privacy Policy

1. INFORMATION WE COLLECT

We may collect information that you provide directly, as well as certain information collected automatically through use of the Platform.

Information You Provide

This may include:

• Your phone number
• Your name
• Listing information and descriptions
• Photos and media uploaded to listings
• Messages or enquiries submitted through the Platform
• Verification information submitted voluntarily

Verification Information

If you choose to complete identity verification, we may collect:

• National ID or Passport information
• Selfie or photo confirmation
• Full name associated with verification documents

Verification information is collected solely for identity confirmation and platform safety purposes.

Automatically Collected Information

We may automatically collect limited technical information, including:

• Browser type and version
• Device information
• IP address
• Browser fingerprint or device identifiers
• Usage activity on the Platform
• Cookies and similar technologies

This information helps us improve security, prevent abuse, and operate the Platform effectively.

2. HOW WE USE INFORMATION

We use collected information to:

• Operate and maintain the Platform
• Display and manage listings
• Connect buyers, sellers, landlords, and renters
• Enable communication between users
• Improve platform functionality and user experience
• Detect fraud, abuse, or suspicious activity
• Support identity verification features
• Respond to enquiries, reports, or support requests
• Comply with legal obligations where required

3. INFORMATION DISPLAY

Certain information is visible to other users as part of the Platform's functionality.

This may include:

• Phone numbers displayed on listings
• Listing details and uploaded photos
• Verified names displayed alongside verified profiles or listings

Users are responsible for any information they choose to include in listings or communications.

4. ID VERIFICATION

Identity verification is optional.

Verification indicates only that a user has submitted identification documents for identity confirmation purposes.

Verification does not:

• Guarantee trustworthiness
• Confirm ownership of any listing
• Represent endorsement by Nalla Link

Verification information is used only for identity verification, fraud prevention, and platform safety purposes.

5. INFORMATION SHARING

We do not sell personal information to third parties.

We may share information:

• With service providers supporting platform operations
• Where required by law, regulation, or legal process
• To investigate fraud, abuse, or security concerns
• To protect the rights, safety, or integrity of users or the Platform

6. DATA RETENTION

We retain information only for as long as reasonably necessary to:

• Operate the Platform
• Maintain security and fraud prevention systems
• Comply with legal obligations
• Resolve disputes or enforce our Terms

Verification information may be retained for security and compliance purposes where necessary.

7. COOKIES AND TRACKING TECHNOLOGIES

The Platform may use cookies and similar technologies to:

• Improve functionality and performance
• Remember user preferences
• Analyze platform usage
• Support security and fraud prevention

Users may adjust browser settings to limit certain cookie behavior, though some platform features may be affected.

8. SECURITY

We take reasonable administrative and technical measures to help protect user information from unauthorized access, misuse, or disclosure.

However, no system or method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. USER RIGHTS

Users may contact us to:

• Request correction of inaccurate information
• Request deletion of their account or personal data where applicable
• Ask questions regarding this Privacy Policy

Requests may be subject to legal, security, or operational requirements.

10. CHILDREN'S PRIVACY

The Platform is intended only for users aged 18 years or older.

We do not knowingly collect personal information from individuals under 18 years of age.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Continued use of the Platform after updates constitutes acceptance of the revised Policy.

12. CONTACT

For privacy-related questions or concerns:

• 📱 WhatsApp: +265 999 499 946
• 📧 Email: info@nallagroupltd.com